Privacy Policy

Who We Are

This website is operated by ATQueen Lighting Co., Limited. (“ATQueen”, “we”, “us” or “our”). This policy describes how we handle personal information when you visit www.atqueen.com, contact us, or submit a business inquiry or request for quotation (RFQ).

For questions about this policy or requests concerning your personal information, contact sales@atqueen.com.

Information We Collect

We collect information in the following situations, depending on how you interact with us:

• Business inquiries and RFQs: your email address and project requirements, together with any optional details you choose to provide, such as your name, company, country, telephone number, product specifications, estimated quantities, or project timing.
• Business correspondence: the content of emails and follow-up communications, quotations, sample discussions, order-related information, and any documents you voluntarily send us.
• Website and security data: technical records that our website, hosting, and security services may process, such as IP address, browser information, access time, requested pages, and information needed to detect spam or misuse.

Please avoid including sensitive personal information in an RFQ or email unless it is necessary for your request.

How We Use Information

We use relevant information to respond to questions, review technical requirements, prepare quotations, discuss samples and customization, manage business correspondence, provide customer support, and support related sales or order processes.

We may also use technical information to operate, maintain, and protect the website, investigate suspected misuse, and meet applicable legal or recordkeeping obligations. Any promotional communications must comply with applicable law, including consent and opt-out requirements where relevant.

Legal Grounds for Processing

Where applicable data-protection law requires a legal basis, our processing may rely on taking steps at your request before a contract, performing a contract, our legitimate interests in responding to business inquiries and maintaining a secure website, compliance with legal obligations, or consent where required. The applicable basis depends on the particular activity and the law that applies.

When Information Is Shared

Information may be accessed by authorized ATQueen personnel and by service providers that support the website, hosting, business email, spam prevention, customer communications, and related business operations. Where necessary to respond to or fulfill a commercial request, we may share relevant details with appropriate service partners, subject to applicable requirements.

We may also disclose information when required by law, to respond to a lawful request, or to protect legal rights. We do not make submitted RFQ details publicly visible through the website.

Cookies and Website Technologies

The website and its underlying WordPress, hosting, and security features may use cookies or similar technologies for basic operation, administration, form functionality, and abuse prevention. Depending on the services enabled on the live site, third-party content, analytics, or security features may also process technical information.

You can manage cookies through your browser controls. Some site functions may not work correctly if essential technologies are disabled. Information about any non-essential tools and consent choices should reflect the services actually enabled on the live website.

How Long We Keep Information

We retain business inquiries, communications, and related records for as long as reasonably necessary to handle the request, maintain relevant business history, administer ongoing customer relationships, resolve disputes, or meet applicable legal obligations. The appropriate period depends on the nature of the record and the reason for keeping it.

Website access and security records may have different retention periods set by our hosting and security services. Records are deleted, anonymized, or otherwise handled when no longer required, subject to applicable requirements.

Information Security

We use reasonable administrative and technical measures intended to reduce the risks of unauthorized access, loss, misuse, or disclosure of personal information. No website, email service, or method of transmission can be guaranteed completely secure.

International Processing

Because ATQueen works with international customers and service providers, information may be processed in a country or region different from the one in which you are located. Where applicable law imposes requirements on international transfers, those requirements must be considered in connection with the actual services and transfer arrangements used.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information; to object to or restrict certain processing; to request portability; or to withdraw consent where consent is the basis for processing. These rights are subject to applicable exceptions.

To make a privacy request, email sales@atqueen.com and describe the request. We may need reasonable information to verify that we are responding to the right person. You may also have the right to raise a concern with a relevant data-protection authority.

Third-Party Websites

Our website may contain links to third-party websites. Their privacy practices are controlled by those third parties, and we encourage you to review their notices before sharing information with them.

Changes to This Policy

We may update this Privacy Policy when our website, business practices, or legal requirements change. We will publish the revised policy on this page and update the date shown above.